Return Policy

RETURNS

—-

Our policy lasts 30 days. If you are unsatisfied within 30 days, email customerservice@callincardbooks.com and tell us about your situation. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will only consider returns for items that we can verify were purchased through this website.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
* Gift cards
* Ebooks
* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with signs of use
* CD, DVD, or software that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Replacements or Refunds (if applicable)

Our preference is always to replace your product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@callingcardbooks.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
The only exception to this policy is a product with manufacturing defects. Those products will be replaced.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@callingcardbooks.com and send your item to: Calling Card Books, 2443 Fair Oaks Blvd, #523, Sacramento, CA, 95825, United States.

Shipping

To return your product, you should mail your product to: Calling Card Books, 2443 Fair Oaks Blvd, #523, Sacramento, CA, 95825, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a return item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.